Warranties & Service Packages
Beyond the Products
Reliable Quality
As a manufacturer of both Scan Engines and final AIDC products, we are proud to stand behind the quality of all our products.
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Comprehensive Service Packages
Newland AIDC EMEA provides Comprehensive Service Packages for several products from the portfolio. For more details, please contact your Newland representative.
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Warranties
Unless otherwise stated by Newland AIDC EMEA (Europe, Middle East & Africa) in a sales agreement between Newland AIDC EMEA and an End-User customer, warranties of products sold after July 1, 2016 cover the following warranty periods.
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Warranties
Warranty Products
Warranties Accessories
Warranty Exclusions
The Newland AIDC EMEA Warranty applies to sales within Europe, Middle East and Africa and shall not apply to:
Any product which has been modified, or repaired by any other than Newland service or its authorised representatives;
Defects or damages caused by any third parties;
Any claimed defect, failure or damage which Newland determines was caused by faulty operations, improper use;
Any defect or damage caused by natural or man-made disaster;
Any consumable or equivalent (e.g. holsters, power supplies, batteries, etc.). The consumable items carry a 90 day warranty from time of purchase.
RMA Procedure
A Return Materials Authorization (RMA) is required for all repairs that are sent to the Newland Service Department. All Newland EMEA partners can start the RMA procedure below:
Need Help?
Can't find the information you are looking for? Feel free to reach out to our service team for personal support.