Garanties et forfaits de service
Au-delà des produits
Qualité fiable
En tant que fabricant de moteurs de lecture et de produits finis AIDC, nous sommes fiers de garantir la qualité de tous nos produits.
-
Comprehensive Service Packages
Newland AIDC EMEA provides Comprehensive Service Packages for several products from the portfolio. For more details, please contact your Newland representative.
Download -
Warranties
Unless otherwise stated by Newland AIDC EMEA (Europe, Middle East & Africa) in a sales agreement between Newland AIDC EMEA and an End-User customer, warranties of products sold after July 1, 2016 cover the following warranty periods.
Download
Warranties
Warranty Products
Warranties Accessories
Warranty Exclusions
The Newland AIDC EMEA Warranty applies to sales within Europe, Middle East and Africa and shall not apply to:
Any product which has been modified, or repaired by any other than Newland service or its authorised representatives;
Defects or damages caused by any third parties;
Any claimed defect, failure or damage which Newland determines was caused by faulty operations, improper use;
Any defect or damage caused by natural or man-made disaster;
Any consumable or equivalent (e.g. holsters, power supplies, batteries, etc.). The consumable items carry a 90 day warranty from time of purchase.
RMA Procedure
A Return Materials Authorization (RMA) is required for all repairs that are sent to the Newland Service Department. All Newland EMEA partners can start the RMA procedure below:
Need Help?
Can't find the information you are looking for? Feel free to reach out to our service team for personal support.