Warranties & Service Packages

As a manufacturer of both OEM Scan Engines and final AIDC products, we are proud to stand behind the quality of all our products.

    Comprehensive Service Packages

    Newland EMEA provides Comprehensive Service Packages for several products from the portfolio. For more details, please contact your Newland representative.

    Download our Comprehensive Service Packages Overview

    And be sure to read the Terms & Conditions.


    Unless otherwise stated by Newland EMEA (Europe, Middle East & Africa) in a sales agreement between Newland EMEA and an End-User customer, warranties of products sold after July 1, 2016 cover the following warranty periods.

    Download our Warranties Overview here

    Warranty Products
    Product Category Warranty Period
    Mobile Computers 2 years
    Tablets 2 years
    Micro Kiosks 2 years
    Handheld Scanners Corded - HR Series 5 years
    Handheld Scanners Cordless - HR Series 3 years
    Stationary Scanners -  FR Series 5 years
    Stationary Scanners - FM Series 2 years
    OEMs 2 years
    WD2, WD3, BS80 Piranha, BS10R Sepia II 2 years
    BS80 Piranha II 3 years
    Speedata (all products) 2 years
    Warranty Accessories
    Accessory Type Warranty Period
    All Pistol Grips 1 year
    All Cradles 1 year
    All Cables 1 year
    All Batteries/USB dongles 3 months


    RMA Procedure

    A Return Materials Authorization (RMA) is required for all repairs that are sent to the Newland Service Department. All Newland EMEA partners can start the RMA procedure below:

    Start your RMA request

    Warranty Exclusions

    The Newland EMEA Warranty applies to sales within Europe, Middle East and Africa and shall not apply to:

    • Any product which has been modified, or repaired by any other than Newland service or its authorised representatives;
    • Defects or damages caused by any third parties;
    • Any claimed defect, failure or damage which Newland determines was caused by faulty operations, improper use;
    • Any defect or damage caused by natural or man-made disaster;
    • Any consumable or equivalent (e.g. holsters, power supplies, batteries, etc.). The consumable items carry a 90 day warranty from time of purchase.

    Need Help?

    Can't find the information you are looking for? Feel free to reach out to our service team for personal support.