Warranties

As a manufacturer of both OEM Scan Engines and final AIDC products, we are proud to stand behind the quality of all our products.

Newland Warranties

Purchase made after July 1, 2016

Unless otherwise stated by Newland EMEA (Europe, Middle East & Africa) in a sales agreement between Newland EMEA and an End-User customer, warranties of products sold after July 1, 2016 cover the following warranty periods:
 

Product Category

Warranty Period
Newland Mobile Computers 2 years
Newland Tablets 2 years
Micro Kiosks 2 years
Handheld Scanners Corded - HR Series 5 years
Handheld Scanners Cordless - HR Series 3 year
Stationary Scanners -  FR Series 5 years
Stationary Scanners - FM Series 2 years
Speedata (all products) 2 years

 

Accessory Type Warranty Period
All Pistol Grips 1 year
All Cradles 1 year
All Cables 1 year
All Batteries 3 months

 

Purchase before July 1, 2016

For purchases made before July 1, 2016, Newland offers the following warranties:

Product Type Warranty Period
All Newland Products 2 years
All Cables 3 months
All Batteries 3 months

 

 

RMA Procedure

A Return Materials Authorization (RMA) is required for all repairs that are sent to the Newland Service Department. All Newland EMEA partners can start the RMA procedure below:

Start your RMA request

Warranty Exclusions

The Newland EMEA Warranty applies to sales within Europe, Middle East and Africa and shall not apply to:

  • Any product which has been modified, or repaired by any other than Newland service or its authorised representatives;
  • Defects or damages caused by any third parties;
  • Any claimed defect, failure or damage which Newland determines was caused by faulty operations, improper use;
  • Any defect or damage caused by natural or man-made disaster;
  • Any consumable or equivalent (e.g. holsters, power supplies, batteries, etc.). The consumable items carry a 90 day warranty from time of purchase.

Need Help?

Can't find the information you are looking for? Feel free to reach out to our service team for personal support.