Service Packages & Warranties
As a manufacturer of both OEM Scan Engines and final AIDC products, we are proud to stand behind the quality of all our products.
Comprehensive Service Packages
Newland EMEA provides Comprehensive Service Packages for several products from the portfolio. For more details, please contact your Newland representative.
Warranties
Purchase made after July 1, 2016
Unless otherwise stated by Newland EMEA (Europe, Middle East & Africa) in a sales agreement between Newland EMEA and an End-User customer, warranties of products sold after July 1, 2016 cover the following warranty periods.
Warranty Products
| Product Category | Warranty Period |
| Mobile Computers | 2 years |
| Tablets | 2 years |
| Micro Kiosks | 2 years |
| Handheld Scanners Corded - HR Series | 5 years |
| Handheld Scanners Cordless - HR Series | 3 years |
| Stationary Scanners - FR Series | 5 years |
| Stationary Scanners - FM Series | 2 years |
| OEMs | 2 years |
| WD2, WD3, BS80 Piranha, BS10R Sepia II | 2 years |
| BS80 Piranha II | 3 years |
| Speedata (all products) | 2 years |
Warranty Accessories
| Accessory Type | Warranty Period |
|---|---|
| All Pistol Grips | 1 year |
| All Cradles | 1 year |
| All Cables | 1 year |
| All Batteries | 3 months |
Purchase before July 1, 2016
For purchases made before July 1, 2016, Newland offers the following warranties:
| Product Type | Warranty Period |
|---|---|
| All Newland Products | 2 years |
| All Cables | 3 months |
| All Batteries | 3 months |
RMA Procedure
A Return Materials Authorization (RMA) is required for all repairs that are sent to the Newland Service Department. All Newland EMEA partners can start the RMA procedure below:
Warranty Exclusions
The Newland EMEA Warranty applies to sales within Europe, Middle East and Africa and shall not apply to:
- Any product which has been modified, or repaired by any other than Newland service or its authorised representatives;
- Defects or damages caused by any third parties;
- Any claimed defect, failure or damage which Newland determines was caused by faulty operations, improper use;
- Any defect or damage caused by natural or man-made disaster;
- Any consumable or equivalent (e.g. holsters, power supplies, batteries, etc.). The consumable items carry a 90 day warranty from time of purchase.
Need Help?
Can't find the information you are looking for? Feel free to reach out to our service team for personal support.
